Version 2 · effective 6 September 2026

How refunds and payment disputes work for purchases on shop.fallentech.tk. The Terms (/terms) apply to every purchase.

The short version

In-game benefits are applied immediately and cannot be taken back once used, so purchases are generally not refundable. We correct our own mistakes, and we honour every refund the law requires.

We will refund or fix

• A purchase that was never delivered.
• A purchase delivered to the wrong account because of an error on our side.
• A duplicate charge for the same item.
• A charge you did not authorise - report it to us and to your card issuer promptly.
• A purchase made by a minor without a parent or guardian (the benefit is removed).
• A purchased feature we discontinue without offering an equivalent.
• Anything else the law requires.

We generally will not refund

• A purchase delivered correctly to the username you entered - including a mistyped name that belongs to a real account.
• Buyer's remorse, or no longer wanting the benefit.
• Purchases on an account that is later banned for breaking the rules.
• Benefits that have already been used or consumed.
• Tips.

How to ask

Message us on Discord (discord.gg/fallentech) with your in-game username, the payment email, roughly when you paid and, if you have it, the order number from your Link receipt. We reply within 48 hours. Approved refunds are issued through Stripe to the original payment method and usually appear within 5 to 10 business days. When a purchase is refunded, the delivered benefit is removed.

Payment-level questions can also be raised with Link support at link.com. Under Stripe's Managed Payments rules, Stripe or Link may issue a refund within 60 days of the purchase in certain cases.

Chargebacks

Please contact us before opening a dispute with your bank. A chargeback costs us a fee and counts against our standing with the card networks even when we win it, and it makes the problem slower to fix for you.

A chargeback opened without contacting us, for an order that was delivered as described, is treated as fraud and results in a permanent ban from the network with the benefits removed. A dispute for a genuine problem - non-delivery, or an unauthorised charge - is not penalised. If you think a ban was applied by mistake, contact us and we will review it.

Your rights

This policy does not limit rights you have under the law, including the Consumer Protection Act (Ontario) and statutory rights for EU and UK buyers. Version 2, effective 6 September 2026.