Version 2 · effective 6 September 2026

These terms apply to every purchase on shop.fallentech.tk. Please read them - you are asked to confirm them at checkout. See also the Refund Policy (/refunds) and Privacy Policy (/privacy).

Who you are dealing with

FallenTech Network runs the game servers and provides everything sold here. We operate from Ontario, Canada.

Payments are processed by Stripe through its Managed Payments service. For the payment itself, the merchant of record is Link (Stripe's payment service): your card statement shows LINK.COM* followed by our name, your receipt is sent by Link, and payment-level questions (receipts, card issues) can go to Link support at link.com. FallenTech remains responsible for the product: delivery, support and these terms. We never see or store your card details.

What you are buying

A digital, in-game benefit - a rank, item or perk - applied to a Minecraft account on the FallenTech servers, or a voluntary tip. You are not buying a physical good, and nothing purchased gives you ownership of, or rights over, the servers. Access to the servers remains subject to the server rules.

Who may buy

You must be 18 or older. If you are younger, a parent or guardian must make the purchase for you with their own payment method. By ticking the box at checkout you confirm this. A purchase found to have been made by a minor without a guardian may be refunded and the benefit removed.

Delivery

Purchases are applied automatically, normally within seconds of payment, to the exact username entered at checkout. Capitalisation is ignored, but a misspelled name that belongs to another player is delivered to that player and is not our error - check the name before paying.

If a purchase has not arrived within a few minutes, contact us on Discord with the payment email and the username.

Prices, currency and tax

Prices are shown in USD; other currencies on the store are approximate conversions. Every charge is made in USD. Sales tax, VAT or GST that applies to your location is calculated and collected at checkout by Stripe and shown before you pay. Promotion codes are validated by Stripe.

Refunds

Because benefits are applied immediately and cannot be un-used, purchases are generally not refundable. We do refund or fix: a purchase that was never delivered, one delivered to the wrong account through an error on our side, a duplicate charge, a charge you did not authorise, and anything the law requires. Full details are in the Refund Policy. Stripe and Link may also review a refund request under their own rules and can refund within 60 days of the purchase in certain cases.

Chargebacks

If something is wrong with an order, contact us first - we fix genuine problems, usually within 48 hours. A chargeback (a payment dispute opened with your bank or card issuer) costs us a fee and counts against our standing with the card networks, which is why we ask you to talk to us before opening one.

A chargeback opened without contacting us, for an order that was delivered as described, is treated as fraud: the account, and accounts linked to it, receive a permanent ban from the network, and the purchased benefits are removed. Such bans are not lifted by a later payment.

A dispute for a genuine problem - an order that never arrived, or a card used without your permission - is not penalised; those are refunded. If you believe a ban was applied by mistake, contact us and we will review it.

Public display of purchases

Your username is shown on the store's recent-purchases and top-supporter panels, and in an in-game purchase announcement, only if you tick the opt-in box at checkout. The choice is recorded with each order. You can withdraw it at any time by contacting us, and we will stop showing your purchases within a few days.

Availability and changes

Ranks, perks and prices may change, and features may be adjusted, replaced or removed as the servers develop. Purchases are tied to the network as it exists at the time; if we discontinue a purchased feature we will offer an equivalent where reasonable. We do not guarantee that the servers are available at any particular time.

Conduct

Purchasing does not exempt an account from the server rules. Accounts banned for cheating or rule-breaking do not receive refunds for earlier purchases. We may refuse or cancel an order, with a refund, where we suspect fraud or abuse.

Your consumer rights

Nothing in these terms limits rights you have under the law, including the Consumer Protection Act (Ontario) and, for buyers in the EU or UK, your statutory rights. Digital content is supplied immediately with your express consent, so any statutory cancellation period for it ends at delivery; this does not affect your remedies for content that is faulty or not delivered.

Acceptance and changes to these terms

You accept these terms by ticking the confirmation box at checkout; the version you accepted and the time are recorded with your order. We may update these terms; the version in force when you paid applies to that purchase. This is Version 2, effective 6 September 2026.

Governing law and contact

These terms are governed by the laws of Ontario, Canada. Mandatory consumer protections of the place you live still apply.

Contact us on Discord: discord.gg/fallentech. For receipts and payment questions you can also use Link support at link.com.